Customer advice leaflets

We try to openly communicate all the facts about the key issues facing our business - including health and safety, child protection and safe driving – through our customer leaflets.

All leaflets are available to download: just choose your area of interest.

Can mobile phones damage your health?
There is a lot of debate about whether or not mobile phones and base stations are safe. We believe it’s important that all our customers are fully aware of the facts. This leaflet explains how a mobile phone works and gives you the latest independent research findings and advice.

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For more information on health and mobile phones, visit our health section.

O2's mobile phone guide for parents
Mobile phones play a big part in many young people’s lives. Mobiles are also great for parents, because they mean you can stay in close contact with your children when they are out and about. This guide has lots of useful facts and practical advice about today’s mobile phones.

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To find out more about parental controls and how we protect the vulnerable, especially children, visit our child protection section.

Personal safety
We want everyone to enjoy the benefits of mobile phones without fear of injury or risk to their physical safety. We have introduced a series of measures to combat mobile theft. This leaflet details some precautionary steps that can be taken to reduce the risk of becoming a victim of street crime.

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Safe driving
We urge our customers to support the efforts to stop motorists driving and holding a mobile phone at the same time. Our Safer driving guide offers information and tips on how to use your phones responsibly in transit, and an explanation of the law and the penalties you could incur. Reading this may help you keep in touch safely while you travel.

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O2's mobile phone guide for people with disabilities
At O2, we want everyone to enjoy the benefits of good, clear communication. If you have a disability, this leaflet provides some tips and advice about how to choose a mobile phone and make the most of O2's products and services. You can download it here or order a printed copy by emailing cr@o2.com. The leaflet is also available in Braille, large print or audio.

Download leaflet - PDF